billing management

Image: [ Customer Care Team ]

Loop billing management offers its clients a dedicated billing and fulfilment service tailored to their individual planning, forecasting and mail delivery needs.

We manage a range of end to end billing activities, including:

• customer account creation
• cash collection
• pro active billing
• communication including written text and internet correspondence
• document production and despatch
• customer care management for customer disatisfaction
• meter queries and appointments

Our ‘state of the art’ mailing centre and our image enabled workflow system has won back to back Business Excellence awards from one of our key clients, Yorkshire Water

In the Loop mailing centre, document processing centre and payments team we:

• print and despatch 5 million bills, reminders and final notices and capital communication letters per annum 
• manage the despatch of 1.2 million bills for annual billing
• open, scan and respond to 1 million letters and correspondence received from customers
• process 15.2 million customer payments each year