Providing great service for Yorkshire Water’s Customers

Lisa Myers
Yellow Heart of Loop
“We firmly believe that excellent customer service is linked to having fantastic people working in a supportive and happy environment, and we work continuously to ensure this is the case.”
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Red Heart of Loop We put people at the heart of everything we do
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Benefits of working here
“We employ more than 500 people at Midpoint, Thornbury and work hard to ensure that we make Loop ‘a great place to work’ for all employees. The end result? Happy employees delivering a world class service to our sister company Yorkshire Water.”
We believe colleague engagement is key to a great workplace experience Colleague Engagement
Bills Sent We send approx. 3.6 million bills per year
Calls Answered We will financially support over 135,000 customers this year
Our behaviours ensures our colleagues and customers are taken care of
Bring your best
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Award Winning
Loop Investors In People Gold Award