collections

Loop’s experience of providing debt management solutions for several key clients has enabled us to develop a unique range of skills, data and techniques to ensure that our clients’ debt problems are minimised and cash flow maximised.

Our flexible credit management system and expert staff allow Loop to provide a comprehensive service tailored to our clients individual needs, encompassing the design and implementation of recovery strategies.

Customer visits, outbound dialling, handling inbound telephone calls and written correspondence and the use of Rockford Debt Recovery Agency, are just a few of our collection methods.

We have many years experience of using the court as a method of collection and are confident in employing the full range of court enforcement procedures. We have also built up successful relationships with Citizens Advice Bureaux and other debt advisers to assist customers in difficulties.

On behalf of Yorkshire Water, Loop’s Collections Team have achieved and retained Best Debt Collectors in the water industry for 13 consecutive years, with responsibility for:

• The collection of £788 million from 2.1 million billed Yorkshire Water Customers. Bills range from charges for water and sewerage services, to sundry charges
• Answering 220,000 incoming customer calls and successful dialling of 87,000 customers each year
• Dealing with 206,000 items of correspondence from customers, courts, Benefits Agencies and Citizens Advice Bureaux
• The issue of 33,000 county court claims each year, which has resulted in 18,000 court enforcements

For more information on our key clients, please visit our case study section.