To our clients, we are much more than a just a contact centre. We operate 365 days a year, 24 hours a day and handle all forms of inbound and outbound customer contact, ensuring that our client’s customers receive great customer experiences with every contact they make in their preferred media - including voice, letter and internet.
We look after the needs of 4.7 million Yorkshire Water customers which equates to 2.1 million billed properties and handle all contacts about billing, water supply and waste water services.
We are equipped to provide an out of hours service and have the capabilities to meet sudden high demands of calls during incidents if required.