We all make a difference

Collections

Loop provides debt management solutions for Yorkshire Water. A unique range of skill, data and cutting-edge techniques ensure that our clients’ debt problems are minimised and cash flow maximised.

Our staff and our flexible debt management system allow us to provide a comprehensive service tailored to Yorkshire Water’s needs.

This award-winning team have responsibility for:

  • The collection of debt from 2.1 million Yorkshire Water customers
  • Answering incoming customer calls
  • Proactively contacting customers by calling and texting
  • Answering written contacts from customers and third party organisations including customer complaints
  • Issuing of county court claims and court enforcements
  • Working with external companies to issue High Court enforcement
  • Identifying vulnerable customers who may be eligible to join special Yorkshire Water schemes or the Department for Work and Pensions water direct scheme
  • Visiting customers and working with external debt collection agencies
  • Identifying the best debt solutions for individual customers
  • Tracing customers where we have not been provided with new address details
  • Sharing account information with Credit Reference Agencies
  • Developing successful relationships with Citizens Advice Bureaus and other debt advisor organisations

On behalf of Yorkshire Water, Loop’s collections team has achieved and retained the best debt collectors in the water industry for 14 consecutive years. The team has also achieved external recognition by winning Credit Today, Utilities and Telecomms, and Customer Service Awards.

Read more about what Abz, Rebecca and Bev think about working in the team.

Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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