Each one of us plays an important part in achieving our vision

Ali Clark: billing specialist

Ali-Clarke-portraitHours worked each week:

Working pattern:
Mon, Tues, Thurs (fixed hours)

As a billing specialist in the customer support team I spend my days sorting out in-depth billing issues. These range from looking at our billing processes to try to make them better to dealing with historical issues and writing to customers. I also cover for the team’s manager and do quite a bit of training and coaching of others as part of my role.

After working in the same department for 21 years I can still say that I enjoy coming to work! In 2008 after 15 years of working full time after I had my children, I reduced to working three days a week, so now I’m busier!

I think the first reason I enjoy my job is the people, many I have now known for years and can trust and rely on them.

Secondly is of course the work, I don’t think I’ve had two working days the same, which makes life very interesting.

I also liaise with other teams within Loop and Yorkshire Water on a daily basis to help resolve mostly complex customer queries. People know that they can contact me and I will always help them with anything.

Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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