Each one of us plays an important part in achieving our vision

Tim Brearley: customer relationship manager – field team

tim-brearleyHours worked each week:

Working pattern:
No fixed hours

I spend my days out and about trying to make contact with customers who are experiencing difficulty paying their bills. The nature of the role means I set my own schedule and times that I work, although I tend to do some early and some late shifts each week, with a Saturday once a month.

My role is to negotiate with customers and get them to clear any outstanding debt. We have lots of schemes to help people who genuinely can’t pay and I’m able to make decisions about the best options available when I’m with people.

Another important part of my role is representing Yorkshire Water – the company we work on behalf of – at County Court Hearings where I have to present our case and hopefully get a judgment in our favour. I don’t put all of the case files together, but I do go through them to ensure we have all the right information and evidence needed at court.

I love the variety my role brings. No two days are the same. I have a large area to cover alone – taking in parts of Bradford and up to Keighley and Skipton as well as Ilkley, Otley, Guiseley and Yeadon. I’m officially based from home, so only really get into the office for about an hour each week as I can access all of the relevant systems remotely. Later this year we’re all getting laptops which will allow me to see a customer’s account on the doorstep.

I’ve been collecting money for Yorkshire Water for nearly 30 years and there’s no denying I love what I do. I moved across to Loop when it was formed in YEAR and like that I can arrange my own hours.

You have to be self-motivated and disciplined to do this job as I get a list of accounts every three to four weeks and need to get around all of them, but this is a great challenge as far as I’m concerned and gives me the freedom to work as and when I need to obtain the best results, while sticking to my weekly hours.

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Tel: 01274 260000 | Fax: 01274 262265
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