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Billing

Loop’s billing teams provide Yorkshire Water with a dedicated billing and fulfilment service tailored to their individual planning, forecasting and mail needs.

On their behalf we manage a range of end-to-end billing activities, including:

  • Cash collection
  • Proactive billing of both domestic and commercial customers
  • Document production and despatch
  • Meter queries and appointments

We also run an award-winning service to Yorkshire Water’s vulnerable customers providing advice and support on how to pay their bills during the challenging economic climate.

In addition to this, through our state of the art Loop mailing centre, housing our document processing and payments management team, each year we:

  • Print and despatch 7 million bills, reminders, final notices and letters about Yorkshire Water’s investment schemes
  • Manage the despatch of 1.1 million bills
  • Open, scan and respond to 1 million letters received from customers
  • Process 16.5 million customer payments
  • Collect in £921 million in bill payments
Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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