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Who we are

Loop was created in April 2000 from within the Kelda Group to provide managed customer services to our sister company Yorkshire Water.

Our service includes:

  • Contact Centre services
  • Billing and Income services

We pride ourselves on being a great place to work and have developed a wide range of policies and procedures to help attract, retain and support the 700 people we now employ in our office based in Bradford, West Yorkshire.

We firmly believe that excellent customer service is inextricably linked to having fantastic people working in a supportive and happy environment,  which has led to the development of our fantastic benefits and reward policies.

Recently, we have been accreditated with a ‘One to Watch’ star rating from Best Companies and additionally¬†hold the ISO 9001 accreditation and the government standard for Customer Service Excellence.

For more information on what services we offer, please visit our Services section.

Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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