MP steps into shoes of call centre workers at visit

A local MP sat with customer advisors and listened into calls at Yorkshire Water’s sister company and contact centre, Loop, today (Friday 3 May 2013).

MP for Pudsey, Stuart Andrew (Con) toured the contact centre, which is based in Thornbury and employs over 700 people, before listening into calls himself.

Mr Andrew has a particular interest in securing jobs in his constituency, especially for young people, and is delighted to be visiting a major employer.

“Loop has a reputation as a great place to work having won numerous awards and employs a large number of young people so I was keen to find out more about what they do and the important service they deliver.

“And there’s no better way of getting to know what’s going on than getting involved and doing the job for a short while,” says Mr Andrew.

Helen Philips, Chairman of Loop and Director of Customer Service and Networks for Yorkshire Water says: “It’s great that we have the opportunity to show Mr Andrew the exciting work that’s going on in his constituency.

“Loop employs more than 700 people so is a major force in the area and we’re keen to hear what he thinks about both our call centre and about the wider role we play in his constituency.”

Loop has won a number of major awards for being a great quality place to work, including recently being voted in the top 30 employers for working parents according to The Top Employers for Working Families and in the top 3 for working mothers.

The contact centre answers 32,000 calls a week from all over the county and deals with all contacts to Yorkshire Water, including calls about bills and from people reporting leaks.