Adele Murray: Team Manager – Operational Contact Centre

Working Pattern:
Monday – Friday 12:00pm – 8:00pm Alternate Saturdays 2:00pm – 10:00pm

Many of my friends work for Loop and spoke very highly about how flexible they were as an employer which is why when I saw a Customer Relationship Manager role in the Operational Contact Centre advertised on the website I decided to apply.

After being offered the job, 6 months later I was successful in progressing to the role of Operational Specialist and then 6 months after that I applied for a development opportunity as a Team Manager. During this development opportunity a permanent position became available working as Team Manager which I applied for and was then offered.

There are so many opportunities within Loop for progression into a variety of different directions, not just management. The talent management scheme and progression framework in place within Loop ensures anyone who expresses an interest or passion in progressing gets a tailored Personal Development Plan to help support and drive this. Providing you take ownership you are given all the support you need.

My role is primarily day to day people management, ensuring that my team are fully supported whilst in work and provide a high level of service to Yorkshire Water customers in line with our Customer Promise.

Having two young children at home and a teenager it’s important that I’m able to balance work with home. Loop has been fantastic in this respect and I have been able to progress quickly, fitting my role around ensuring I get quality time with my family. As a mother of three girls it’s important to me that they see me do well and progress so they realise being a woman and having children does not mean an end to your career, that it is possible to do both.

I would and do actively encourage people to apply for roles at Loop as it’s a great place to work largely because of the people who work here but also because they appreciate staff and reward them with events such as the annual Celebrating Success Awards, Eid and Diwali Celebrations, Summer Party, Christmas celebrations and lots more.