Amanda Gill – Customer Relationship Manager – Billing

Working Pattern:
Monday – 8:00am – 4:00pm Tues – Fri 08:30am – 12:00am

I started working at Loop as a Billing Customer Relationship Manager in November 2013. Prior to this I’d worked in another call centre but decided that I fancied working in a completely different industry and developing my skills in team management, customer service and sales. When I saw the job at Loop advertised I thought I’d give it a go and apply.

My day to day job involves taking calls from customers wanting to make a payment or advising that they have moved to a new house. Alternatively, they may be calling to query a meter reading, set up a direct debit or for an explanation of a payment plan.

As part of my Personal Development Plan I’ve been given the opportunity to learn new skills such as finding out more about the various tariff’s that we offer our customers and how other departments work . There are lot of different aspects to the role which provides a lot of variety day to day.

Throughout my time at Loop I have also taken on other roles in coaching and supporting other CRM’s on a one to one basis. Other roles that I regularly carry out include being a floor walker as part of the Quality Support Team where I support newly trained CRMs through their early days in the Contact Centre. I’m also a member of the Mental Health Support Group.

I really enjoy my job, however being a mum it’s important to me that I’m able to balance my work and home life and I’m lucky that by working the hours I do, this is achievable.

If you are thinking about applying for a role at Loop I’d say go for it. It’s a great place to work, there’s a great buzz, people are friendly and there’s a real sense of team spirit.