Each one of us plays an important part in achieving our vision

Caroline Ibbotson: Customer Relationship Manager – Collections

Working Pattern:
Monday to Friday 11:30am – 8:00pm Alternate Saturdays 9:00am – 3:00pm

I started working at Loop in October 2017 after a friend who worked here told me about jobs that were being advertised on the website. I’d heard lots of good stories about Loop and how they support their staff so I thought I’d apply for the role of Customer Relationship Manager.

When I first started I had 4 weeks of training which was fun and engaging. I was provided with lots of information and training which has really helped me in my role. Part of this training involved being on the phones, which I was slightly nervous about but I wasn’t on my own and had some fantastic colleagues who made sure I was always supported until I was ready to go on the phones alone.

My role involves answering phone calls from customers who may be in financial hardship and who are struggling to pay bills. I assess the customers situation and look to find the best outcome for customers. I also proactively ring customers who haven’t paid their bill to look to arrange a payment plan with them.

The hours which I work really fit in with my home life. It means that I can take my two young sons to school and then spend time with my daughter in the morning before I start work. At the end of the day I can go home and enjoy the rest of the evening without worrying or having to work.

There are plenty of opportunities to move departments within Loop and to also help other teams and support them if needed. I have also found that there’s lots of support from other colleagues and from Team Managers to help you develop further should you wish to do so.

Everyone who works at Loop are approachable and friendly and working with my colleagues makes it fun coming to work. I enjoy the monthly competitions which we have and the fact that people appreciate your work.

I would advise anyone thinking of applying for a job at Loop to go ahead and do it. The staff appreciation, training and development opportunities all make it a great place to work.

Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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