Helen Smithies: Customer Relationship Manager – Collections and Recoveries

I’ve worked at Loop since May 2014. I’d previously worked at another call centre and had heard that Loop was a great place to work which was why when I saw the role advertised I applied straightaway.

When I came for my interview I remember watching people walking around smiling and being so friendly, that it just felt right and I hoped that I would get the job. I was offered the role, accepted and I now work in Collections where I am speaking to customers on the phones and on webchat. I really enjoy working at Loop as my job is all about how we can help customers who may have debt problems, advising them of schemes which can help them and signposting them to partners who can offer support.

If you want to progress there are a lot of opportunities for long and short term development, secondments and also extra duties which give you the chance to learn new skills, for example I’m a buddy for new starters and I’m also an ISO 9001 auditor. Support and guidance from my manager and the development framework have both helped me get where I am today.

I think it’s great that there are lots of team activities which you can get involved in at Loop, one of my favourites is decorating our team area at Christmas. My manager and I have also dressed up in full makeup as members of the band Kiss!