Judy Green: Customer Relationship Manager- Operational Contact Centre

I started working at Loop in May 2017. I remember seeing the job advertised, read reviews that people had put on about working at Loop and decided I’d really like to work here.

In my first role as a Billing Customer Relationship Manager, I dealt with all billing enquiries, changes of address, payments and payment plans. I was then trained on Domestic Meter Optants, which involves raising appointments for the fitting of water meters for customers. Because I enjoyed this job so much, I then decided to apply for a role in the Operations team, which is where I currently work raising appointment for technicians to locate customers stop taps, investigate leaks, unblocking drains and lots more. My role is very varied and I never know what I’ll be dealing with day to day.

I find the development opportunities here are fantastic, I’ve achieved so much in the last 5 months – from training on web callbacks to waste water training and it’s the development framework that has enabled me to achieve this.

I love working in the Operations team, they are my work family and my manager is brilliant, very supportive and encouraging, I think I’ve found my niche in this team. I absolutely love my job and quite a few of my family members are now employed at Loop too.

I previously worked in another contact centre and did not enjoy it at all, I felt I was just a number. Loop has changed the way I feel about contact centres, here everyone is so friendly, there are plenty of development opportunities and it’s a great place to work.