Patrick Lobley: Team Manager – Collections

Working Pattern:
Monday – Friday 12:00pm – 8:00pm and 1 in 3 Saturdays

I’ve worked at Loop for three and a half years as a Collections Team Manager. When I first started even though I had management experience I needed to learn all areas of the systems and processes and it felt that there was a very good mix of on the job training.

The majority of my role is attending team meetings, one to ones and looking at training and development needs of my team. Every day I ensure our resources are allocated correctly to ensure maximum efficiency of the department and to ensure service level targets and expectations are met.

The development framework which we have at Loop is clear and structured and means I don’t only look to develop my team but also myself. Each role has its own progression plan and you can plot your progress against the framework.

I’m married with three children so maintaining a healthy work and home life balance is very important to me. The shifts which I work and the flexibility offered at Loop ensures that I can achieve this.

The best thing at working at Loop is the people and the atmosphere they create. It only takes a few minutes of showing people around the office for them to get a ‘buzz’ for the place and the roles they are applying for.

Loop is a great place to work because everyone is committed to making it a great place to work. The staff benefits, reward package, and support you receive all ensure that staff here are happy in their roles.