Rebecca Chamberlain: Team Manager – Billing Contact Centre

I started at Loop in June 2011 as a Customer Relationship Manager. I initially handled Billing queries but during my time in this role I was given the opportunity to upskill to deal with Operational contacts and I also took on supervisory roles to handle complaints. As I progressed I took on other roles in a coaching and skill boosting capacity which I really enjoyed.

After 2 years I became a Deputy Manager which enabled me to take a step into management but I also continued coaching and developing people which I really enjoyed. I’m now a Team Manager in the Billing Contact Centre. As a Team Manager I motivate and inspire my team to meet both the business and their personal objectives. I also train, coach and develop team members on Billing processes to maximise their performance and potential.

The progression opportunities at Loop are fantastic. There are always new opportunities to explore, it’s just deciding which door you want to open. The development framework we have in place really supported me to achieve my goals and my line manager supported me every step of the way to help me reach my full potential.

Loop is like a family, there has never a day when I’ve not felt supported and this to me is everything, having someone to turn to when things get a little tricky is essential.

There always a chance for you to get involved in various other things at Loop, I’m a Fire Marshal, First Aider and part of the events team.

When I came to Loop I didn’t know if this would be something I saw myself doing for the long term, but now that I’m here I can’t imagine or would want to do anything else. This was a job that quickly turned into a promising enjoyable career and before I knew it I was here to stay.