Collections

Loop provides debt management solutions for Yorkshire Water. A unique range of skill, data and cutting-edge techniques ensure that our clients’ debt problems are minimised and cash flow maximised.

Our staff and our flexible debt management system allow us to provide a comprehensive service tailored to Yorkshire Water’s needs.

The Collections team have responsibility each year for:

• The collection of debt from 2.1 million Yorkshire Water customers
• Answering incoming customer calls
• Proactively contacting customers by calling and texting
• Answering written contacts from customers and third party organisations including customer complaints
• Issuing county court claims and court enforcements
• Working with external companies to issue High Court enforcement
• Identifying vulnerable customers who may be eligible to join special Yorkshire Water schemes or the Department for Work and Pensions water direct scheme
• Visiting customers and working with external debt collection agencies
• Identifying the best debt solutions for individual customers
• Tracing customers where we have not been provided with new address details
• Sharing account information with Credit Reference Agencies
• Developing successful relationships with Citizens Advice Bureaus and other debt advisor organisations

On behalf of Yorkshire Water, Loop’s Collections team has achieved and retained the best debt collectors in the water industry for 14 consecutive years. The team has also achieved external recognition by winning Credit Today and Customer Service Awards