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Contact centre

Loop’s multimedia, multilingual, web-enabled contact centre in Bradford, West Yorkshire allows us to provide an extensive range of contact centre services for our client, Yorkshire Water.

We are much more than a just a contact centre.  Our focus is always on improving the customer experience so we now have more ways than ever for people to get in touch. Along with the traditional methods of contact – phone, letter and email – we offer live web chats and answer queries via a dedicated Twitter account.

We also handle complaints, measure customer satisfaction and welcome input from everyone to help constantly review our processes so they place the customer at their heart.

We operate 365 days a year, 24 hours a day and handle all forms of inbound and outbound customer contact, ensuring that Yorkshire Water’s customers receive great customer experiences with every contact they make.

We look after the needs of 4.5 million domestic and 140,000 commercial Yorkshire Water customers – which equates to 2.1 million billed properties – and handle all contacts about billing, water supply and waste water services.

We hold the Government Standard for Customer Service Excellence – an accreditation that aims to drive customer-focused change within an organisation, putting the customer at the heart of any service provision.

We’re constantly supporting our client, Yorkshire Water, in expanding their customer contact channels. At the moment customers can contact Yorkshire Water by a wide range of methods such as requesting a call back, live chat, Twitter, Facebook, by ringing the 0345 phone number and so on.

Get in touch Number One, Mid Point Business Park, Thornbury Bradford, BD3 7AY
Tel: 01274 260000 | Fax: 01274 262265
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