Training brings rewards for Loop and students

This April, for the second year running, Loop is working with Bradford Business Enterprise College (BBEC) to give students who didn’t get the A Level grades they were hoping for a second chance at learning.

Young people studying a one year travel and tourism course at BBEC who didn’t get quite what they wanted at GCSE will have two half-day training sessions at Loop. The first session, on 19 April is the theory of good customer service and includes body language and tone of voice. The second session on 26 April will be practical training and the students will get the chance to role play calls from customers and receive feedback and a certificate.

Jenny McLean, Key Customer Team Manager is working with Commercial Debt Team Manager Sue Gott and Collections Team Manager Karen Gilhooly to put the training together.
Jenny said: “We did this last year and it went really well. It was a really good experience and it’s brilliant to get the community involved here at Loop.”

“We’re sharing our knowledge and getting these young people used to a working environment, but providing this training gives us a lot too. We’re learning a lot about new ways of communicating with young people and they teach us a lot.”