It’s been another fantastic year for Loop, as we were once again recognised as a great place to work.

For the second year in a row, Loop was named one the of the best places to work across the country and the industry!

Following on from achieving our highest ever colleague engagement score in the summer – and retaining our Two Star Outstanding rating for a second year in a row – Loop went on to have a fantastic result at this year’s Best Companies awards night.

On the night we were named in the Top 10 Business Services companies for our sector. We also scored in the Top 50 companies in Yorkshire and the Humber, as well as making the Top 100 Best Large Companies in the country!

This year we were also named finalists in the European Contact Centre & Customer Service Awards (ECCCSA 2022). Loop made the top five in the 'Great Place To Work' category, ahead of companies from across 32 other countries and across multiple industries.

We couldn’t have achieved this without the amazing work of our colleagues – and we’re hoping for even more success in 2023.

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Loop celebrated National Customer Service Week (NCSW) in style w/c 4th October. We saw lots of virtual activities during the week including, internal nominations for Excellent Customer Service, Information on the changing way of work for both customers, and colleagues, and video interviews from our Leadership Team that discussed what they thought great leadership was, and how that could impact a customer journey with us.

It was a great week and we saw a fantastic level of engagement from all colleagues, including our Loop Management Team.

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Loop has been awarded a two star award and deemed an outstanding company to work for, alongside being ranked number 10 in the sector  Best Companies to work for in the UK, and 41st in Yorkshire and Humber top companies to work for.

This is the highest score Loop have achieved since starting to enter the awards in 2006. To achieve this, in the middle of the Covid 19 pandemic, is an incredible achievement, and one we are immensely proud of.

Best Companies, recognises organisations that lead the way in creating engaging and exciting workplace for their colleagues. From the information gathered from surveys with employees, it suggests that their leadership teams and senior management understand that engaging with their workforce is the most effective way to attract and keep the best staff in challenging markets. The Regional Best Companies Index (RBCI) is the most rigorous way of measuring engagement. Using the Best Companies b-Heard Survey, employees are asked to score 70 statements based on 8 Factors of Workplace engagement on a 7 point scale from ‘Strongly Disagree’ to ‘Strongly Agree’. The final score is normalised for company size band and calculated out of 1000.

The Regional Best Companies Index (RBCI) is the most rigorous way of measuring engagement. Using the Best Companies b-Heard Survey, employees are asked to score 70 statements based on 8 Factors of Workplace engagement on a 7 point scale from ‘Strongly Disagree’ to ‘Strongly Agree’. The final score is normalised for company size band and calculated out of 1000.

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One of our Customer Support Managers was named as industry champion for vulnerability at the Utilities and Telecoms Awards, which celebrate excellence within credit and collections in sectors.
Angie Nock received the award for her work ensuring Yorkshire Water customers can access the help they need to pay their bills.

Speaking about Angie’s award win, Tim Sheer, Head of Billing and Collections, said: “Angie has led a shift from a traditional view of supporting vulnerable customers to seeing every customer as an individual with unique circumstances and tailoring our approach to suit that customers need through her ‘best for you’ approach.
“Her vision and ability to implement it has led to fundamental changes in how we support our customers who need it most. The award is well deserved and recognition for the passion and energy she has which motivates her team to be the best they can be and deliver the best outcomes for our customers.”

In 2020, more than 12,000 customers have also received a three-month payment holidays due to the financial implications of the Covid-19 pandemic, with additional support with bills provided at the end of the payment holiday if required.

Angie’s award was not the only win on the night, as we claimed the Best Conduct and Culture and Water Team of the Year – Collections categories.

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