Providing great service for Yorkshire Water’s Customers

Lisa Myers
Yellow Heart of Loop
“We firmly believe that excellent customer service is linked to having fantastic people working in a supportive and happy environment, and we work continuously to ensure this is the case.”
Red Heart of Loop We put people at the heart of everything we do
“We employ more than 700 people at Midpoint, Thornbury and work hard to ensure that we make Loop ‘a great place to work’ for all employees. The end result? Happy employees delivering a world class service to our sister company Yorkshire Water.”
We believe colleague engagement is key to a great workplace experience Colleague Engagement
Bills Sent We send approx. 3.6 million bills per year
Calls Answered We will financially support over 77,000 customers this year
Our promise ensures our colleagues and customers are taken care of
CRM
Blue Heart of Loop We own it
Yellow Heart of Loop We’re better together
Green Heart of Loop We're always learning
Red Heart of Loop We have heart
Award Winning
Outstanding to Work for 2021 Award
Water Team of the Year Award
Best Company to work for 2021 Award
European Contact Center Finalist Award