Our services

A customer’s first contact with Yorkshire Water will be with us and we understand well the incredibly high standards demanded by today’s consumers.

In our bespoke Bradford contact centre we deal with customers by phone, email, letter, social media and using web chat. Our range of multi-skilled customer relationship managers can handle a customer’s enquiry first time and our aim is to exceed their expectations of great service. Many of our agents speak more than one language so we offer customers a multi-lingual service to better meet the needs of Yorkshire’s diverse population.

But Loop also provides a range of other services to Yorkshire Water including income collection and debt recovery. We help customers with issues as diverse as flooding, noisy manhole covers, unexpectedly high bills, securing help for those in debt and checking the authenticity of a person wanting to gain access to their property.