Recruitment FAQs

Recruitment FAQs
Green Heart of Loop Interviews
How do I know if I’m suitable for the role?

Read the job description thoroughly. If you have any more unanswered questions, then contact our Recruitment Team. If you enjoy working with customers and enjoy going that extra mile, then you’re halfway there!

Do I need contact centre experience?

No! If you have experience in a customer service or sales environment – brilliant! If your experience is dealing with customers face-to-face or from another customer-focused role, you’ll have plenty of opportunity to show off your personality and your full potential throughout our recruitment process.

What if I haven’t worked before?

We do require previous customer service experience; we feel this is essential as you will be dealing with our valued customers daily.

I can’t use a computer can I still apply?

We require you to have good PC skills. If you join Loop, we will train you on our bespoke IT packages, but we need you to have a good standard of IT literacy before you start with us. We also assess this at our Assessment Centre.

How do I apply?

Click here to kick start your career with us.

When will I hear about my application?

Your online application will come straight through to us and applications are shortlisted daily. We will contact you as soon as we can, but please be patient with us as we do receive a high volume of applications. We will email your outcome either way so please make sure you type your email address correctly. Our aim is to let you know whether you have been successful as soon as possible, usually within 7 working days.

Green Heart of Loop Applying
Who will I meet at the Assessment Centre?

You’ll meet a member of the Recruitment Team and some of our experienced Team Managers, which gives you a fantastic opportunity to ask about the role itself.

What should I wear?

Our dress code at Loop is casual. However, as you are attending an interview, we ask you to wear smart office attire.

Where should I park when I attend the Assessment Centre?

We have car parking facilities on site. A few points to be aware of:

  • We have a one-way system
  • Please adhere to the give way signs and speed limit
  • Once you have parked please follow the blue lines on the ground to our reception to ensure your safety
  • If our car park is full, we recommend you park on either a nearby side street or the Travel Lodge who charge a small fee
What documents will I need to bring with me to my assessment?

Remember you need to bring ID. Ideally this should be a valid passport, otherwise your full birth certificate.
We’ll also need proof of address that is less than three months old such as a utility bill or bank statement. It’s important that you bring this with you as if you’re successful we can’t make any job offers until we receive it.

What induction training will I receive?

If you pass our full selection process, we will book you onto a five-week full time (paid) Monday – Friday 9am – 5pm training course.

You will need to commit to the four weeks full-time training even if your contracted hours are only part-time and due to the importance of this training you will not be allowed any holidays during this period.

One of our experienced trainers facilitate your induction covering everything you need to be effective when starting in role. The induction will be with other new colleagues doing the same role. Our aim is to ensure you receive all the training you need to perform well in your role.

The first three weeks of your time will be spent learning all you need to know about our policies and procedures, how to deal with the variety of queries that come through and customer experience skills such as questioning, rapport and empathy. After three weeks you will move into our Quality Support Team where you will take calls in a controlled, supportive environment. This isn’t the end though, throughout your career with us you will benefit from continuous support and development.

What is the recruitment process for non-contact centre roles at Loop?

If you are interested in applying for a role with us you will need to apply by completing our online application form – check out our current opportunities here.

We will contact you via our recruitment portal to let you know if you are through to the next stage. The selection process is then dependent upon the role but will usually involve a face to face competency-based interview and a role specific assessment.

Why work for us?
Loop Benefits
Blue Heart of Loop We own it
Yellow Heart of Loop We’re better together
Green Heart of Loop We're always learning
Red Heart of Loop We have heart